Cello Electronics often get asked questions about its revolutionary and highly sophisticated LCD and LED TVs.
Here you will find the most common questions that we are asked, along with the appropriate answers.
If your question is not answered below, please feel free to fill in the form on the right of the page and someone will get back to you promptly with an answer.
Since 2005, Cello Electronics has focused exclusively on selling LCD TVs. This is so that it can ensure the TVs that it sells are the best you can buy and by focusing all its efforts on continually developing and growing the levels of technology used within the LCD and LED TVs it manufactures, Cello products are of a higher standard and quality than those produced by its rivals. To enhance the customer experience we do produce some complementing products for the TV. These include a cinema quality soundbar and 3D Blu-ray disc player.
Cello strives to offer the best after-sales service in the industry. Its customers are extremely important and because of this, Cello want to ensure that its customers remain happy with their LCD TV long after their initial purchase. This is why it offers a comprehensive technical support facility to all its customers, which guarantees, in the unlikely event of a problem with their LCD TV, that they will benefit from a rapid response replacement service.
Cello Electronics was founded in 2001. Since then, it has been a market leader in developing and implementing new technologies, in order to produce the highest quality LCD and LED TV’s available. The experts at Cello Electronics have a vast amount of knowledge and experience that is concentrated on continuing to produce the best quality products for its customers.
There are no codes available for the Sky remote controls, however due to a high demand from customer’s Cello have developed a new remote control design which is supplied with the current range of TV’s as well as being available to purchase directly from Cello. This modern design will work with all 73 and 51 series LCD TV’s that use the RC08 and 09 remote handset and will operate the following satellite boxes:
All Cello TV’s adhere to a stringent standard regarding picture quality. LCD screens are made up of over nine million pixels and in very rare cases it may be possible to notice pixels which do not perform perfectly. Due to this common phenomena Cello use the following criteria to establish warranty replacement.
Some of the earlier TV’s (model list 1) use an external power adaptor in this case the TV does not come equipped with a power off function, the only way to turn the TV off is by the switch at the mains socket.
Green button feature: Some models (model list 2) have this facility where there is 2 buttons on the remote control:
Standby button which simply turns the TV in & out of standby.
Green power saving button which turns the TV power off completely. On the TV there is a special switch that brings the TV back in to standby after it has been turned off using the Green power saving button.
Pixelation of the picture often is caused by poor signal quality. To ensure your digital signal quality is of the best you need to ensure you are using an outdoor aerial suitable to receive digital television signals. You may require an aerial upgrade but we advise that you consult with a professional aerial contractor who will know reception levels in your location.
This is a much debated topic and a fun one. When choosing between plasma, LED TVs and LCD TVs, you're actually selecting between two competing technologies, all of which achieve similar features (i.e. bright crystal-clear images, super colour-filled pictures) and come in similar packages (i.e. 3.5 inch depth flat screen casing). To complicate the decision-making process further, price and size are two previous considerations that are rapidly becoming non-issues as LCD and LED TVs are now being made in larger sizes and at competing prices with plasma.
One of the noticeable differences from analogue signal to digital is the way that the channels and on screen display (menu features) appear with a slight delay. This is quite normal due to way that this digital signal is being transmitted and received by the TV. The easiest way to explain this is to think of the digital signal as computer data and your TV has to read this data before converting this back to pictures and sound.
The majority of the TV’s are HD ready via a HDMI socket on the rear of the TV which enables connection of external HD devices. It is advised to check the specifications before purchasing.
Your widescreen TV produce picture in a 16:9 format by default but your TV may have been set to the 4:3 format in error. On most models there may be an Aspect button on the remote control that will change the picture size. However, on others it may be required to go in to the menu to change this, if you require assistance please contact our service department and they will be happy to help.
Important 1: If your TV is attached to external devices such as set-top box, you may be able to eliminate the bars by changing the output resolution of the external device.
Important 2: In many cases, the cable or over-the-air TV Company is broadcasting the program or movie you are watching in the format that includes the bars. If this is the case, you cannot eliminate them.
Important 3: If the video or DVD you are watching is being broadcast in standard 4:3 format, changing the picture size may distort the image or cut off part of the image. If this is the case you may want to leave the picture size at 4:3.
If you imagine the signal on digital to be as computer data which the TV needs to read and produce the pictures and sound. Like any computer if this information is not complete or distorted then the outcome will not be correct, a good example of this is where one or two channels have no sound but all others working fine. It is advised to ensure your aerial installation is of an outdoor type and whether full digital reception is available in your location before attempting to re-tune the digital channels. If assistance is required please contact our service helpline: 0845 519 2367
To view channels correctly, a signal must be received by the set from one of the following sources:
An outdoor aerial (May need to check the digital service in your region.)
A cable television network.
Cello Electronics recommend the use of an outdoor Aerial suitable for receiving digital television transmissions. The use of an indoor or portable aerial is most likely to result in loss of full digital service as the quality of the digital signal may be impaired. It is advisable to consult a professional aerial installer if in doubt.
All Cello televisions are designed to use the power cables that are supplied with them. Even though a selected few models are supplied with an external power adaptor which do convert 240 – 12 volts it is always advised to use this adaptor in its appropriate manner. If a TV were to be connected directly to a 12 volt source incorrectly (Battery source) it is possible to damage the television which will inevitably void the warranty.
The majority of Cello LCD and LED TV’s have the facility of connecting as a monitor via the VGA socket, however it is best to check the specifications of each model. Connecting to a laptop is a different matter though due to laptops being configured to use their own screen. As every laptop is different it is recommended that the consumer seeks advice from a Computer Specialist before connection.
The majority of Cello TV’s are wall mountable. On the rear of the TV there will be holes where the wall mounting bracket can be fitted. If you require advice how to remove the stand it is advised to speak with our service department or simply send them an email: service@contrast-uk.net.
Not all special features are integrated into each Cello LCD TV or Cello LED TV. Different TVs within the range have different specifications and individual features, such as the iPod docking station, which are specific to particular models.
Once you have purchased your Cello LCD TV, you should have no problem in fully enjoying your brand new entertainment system. However, if you do come across a problem, you can call 0871 2887345 and speak to a member of the expert after-sales team, who will be happy to identify a solution to your problem.
Cello is associated with other retailers such as Argos and Currys, so that together, it can create brands that are exclusive to these particular retailers. By doing this, the consumer knows they are getting the genuine article when purchase an LCD TV from one of Cello’s associates and it allows Cello to vary its designs slightly, so that there is a TV that everyone will love!
A number of well known and popular retailers stock Cello Electronics LCD TVs, making them widely available and easily accessible. For the full list please visit our stockist page
As well as the Cello brand, Cello Electronics has also developed own brand products for Marks & Spencer, Currys, Argos and Grattan that are sold exclusively within these stores.
